Return, Refund & Cancellation Policy

Contact forgeyantra@gmail.com or open a support enquiry with your order number and a description. We will arrange an appropriate replacement, missing part, return or refund for goods that are defective, damaged on arrival, spurious, different from their description, or supplied incorrectly. For these cases, ForgeYantra bears reasonable necessary return or replacement shipping costs.

Please report visible damage or missing items promptly, ideally within 48 hours, so we can investigate with the courier. This is a request for early reporting, not a deadline that removes your statutory rights. Photos or video can help; an unboxing video is not mandatory and its absence alone does not disqualify a claim.

You may request a return of an unused kit in its original sealed packaging within 7 days of delivery. You pay the return shipping cost for a change-of-mind return; we will explain the return method and any cost before you agree. Please contact us for the correct return address before sending an item.

Used, soldered, assembled or altered components and accessed downloadable content are excluded from this voluntary change-of-mind offer. These exclusions do not remove remedies for an original defect, misdescription or another legal entitlement. Damage actually caused by misuse or incorrect assembly is assessed separately.

Before dispatch, request cancellation from My orders or contact support. A request is reviewed by our team; the acknowledgement is not confirmation of a refund. ForgeYantra does not charge a cancellation fee. If we cannot fulfil an order and cancel it, amounts paid for the cancelled goods and their unprovided delivery are refundable.

If delivery misses the stated delivery schedule, contact us to request cancellation and refund or another suitable remedy. The statutory late-delivery remedy is subject to the applicable force-majeure exception; a delay does not extinguish rights relating to defects, wrong goods or misdescription.

We normally process an approved refund within 5–7 business days after any necessary return verification. We will explain any verification needed and provide the refund reference or status. Your bank or payment provider may take additional time to post the credit.

When an admin cancels an order, amounts already paid are automatically credited to your ForgeYantra wallet, including the wallet contribution and confirmed online or collected COD payment. Unpaid COD balances are not credited. Amounts already refunded or undergoing a payment-provider refund are excluded to avoid duplicate refunds. Payments received after cancellation are also credited automatically. Your order and wallet show the refund amount and destination.

If you need the online payment returned through its original payment route instead of wallet credit, contact support before spending the cancellation credit so the team can reconcile it without a duplicate refund. Other approved Razorpay refunds use the original payment route, and verified cash refunds use a separately agreed and recorded arrangement. Promotional-credit restrictions do not remove your refund rights.

Never share an OTP, UPI PIN, card PIN or password to receive a refund. Contact us if a refund has not arrived within the communicated timeline.

A reservation fee is separate from the later product purchase and is not an instalment credited against the product price. The advertised launch discount is the reservation benefit. For reservations made under the terms shown from 19 September 2026, you can request cancellation and a refund of the reservation fee before redeeming the launch code. This includes a cancelled launch, a missed stated dispatch schedule or a material change you do not accept. Earlier reservations retain any more favourable terms offered when paid and all statutory rights.

Send your reservation code and payment reference to support. The team must reconcile the payment, invalidate the unused benefit and process any refund through Razorpay. Marking a reservation cancelled does not itself mean money has been refunded. We will confirm the refund separately. A reservation does not oblige you to buy the final product.

We acknowledge consumer complaints within 48 hours of receipt and redress them within one month. You can follow a signed-in enquiry using its reference number. Email is also available without creating an account. See contact and escalation options.